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Tech Support Blues

Woe is me... Every time I get a call from a disconcerted user who can't log in to our registration system it's almost always the same conversation. In a slightly panicky tone the caller asks why her user name and password are no longer working. I say "her" because the majority of them are women. Since I encounter the same issue day after day, I'm immediately certain that I know what the problem is but quietly allow her to finish. My first question to her is something that,... (Read More)

Posted by Julia

• Date Posted: 2010-08-10 15:39:38
• Updated on: 2010-08-10 15:40:19

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